Order Processing  Timeframe

All orders for “In-Stock Products” will ship out within 1-4 Business Days. We offer Quick Processing (options which expedite your order handling and overall delivery time), however you must submit your request on our contact us page. Additional fees may apply.

If your Order contains a “Custom Product”, the entirety of your order processing time will be approximately 2 – 3 weeks. Expedited processing options are not available for “Custom Products”. Prior to checking out, please review your order and be aware that by placing this order you understand and accept the extended 2 – 3 weeks processing time.

Order Processing Options

IN-STOCK – Ships within 1 - 4 Business Days (No Additional Charge)CUSTOM – Ships within 2 - 3 Weeks (No Additional Charge)

Shipping time (which is not the same as the processing time)

It takes about a week for standard shipping (5-8 business days). You can reduce this time by paying for faster shipping such as 3-4 business days.

Just remember the shipping time is in addition to the processing time. You need to add together both the production time and the shipping time to get a time estimate for your order.

The shipping time and processing time are estimated and Graduation Diploma Cover does not guarantee the delivery by a specific date or time.

Please note any custom orders that are delayed cannot be cancelled, returned or exchanged. If you need the order by a specific date, please email us and we will do our best to meet the required date.  

Out of Stock 

If any item(s) become out of stock after an order is placed, one of our customer service representatives will contact you via telephone or email and inform of available options in an effort to remedy any issues. We will ask whether you would like to proceed with your order or make changes to your order. Product substitutions are available upon request. Out of stock items will typically be placed on Back Order and extended processing times may apply.

Delivery times may vary

The Estimated Delivery Date provided at checkout is an estimate only and does not guarantee delivery by a specific date or time. As this is an estimate only Graduation Diploma Cover cannot refund shipping charges for shipments arriving past the estimated delivery date. We will do our best to make sure you receive your order on time. We advise you to give us a call if you need your order before a specific date and we will try to meet the date.

International Shipping

We will ship to some foreign locations. Such locations generally include Europe, South America, Japan and a few other locations. You can check if your country is available by simulating placing an order on our website. We can also place the order over the phone if you do not find your country. However because such shipments often involve the peculiarities of the various tariffs trade and import/export laws around the globe we may not be able to ship some orders overseas due to the cost of researching the laws for that location. At this time due to advice from our bank concerning trends in fraud we reserve all rights to deny or proceed with orders shipping internationally. 

* Graduation Diploma Cover IS NOT RESPONSIBLE FOR ANY DUTY VAT TAX OR ANY OTHER FEES ASSOCIATED WITH IMPORTING OUR PRODUCTS. We cannot look up the final cost to you as your home country may (and often does) charge a fee at the destination. We also cannot accept a rejection of that fee after the shipment leaves our factory and we cannot offer a return for a refund. Your home country will demand that Graduation Diploma Cover pay the fee before receiving the returned item and Graduation Diploma Cover cannot pay that fee. If you order from overseas you must either pay any import fees and duties your home country charges or else abandon the item or receive no refund.

RETURN AND EXCHANGE POLICY 

All returns must be authorized by email hello@graduationdiplomacover.com, please provide your order number and email address. 

All products and packaging must be in new condition and may not be returned used, worn or altered in any way.

All shipping, handling and processing charges for your original order are non-refundable. It is the responsibility of the customer to pay any return/exchange shipping. Once we receive your exchange, we will give you a call to process the payment of the exchange shipping cost.

On all returned merchandise a 13% restocking fee will be applied.All returned product(s) must be returned/ received within 7 business days of return approval date.

Requests for returns must be made within 14 days from the date of receipt of your order.

Registered return shipping of products which are returned is the responsibility of the customer.Your return will be processed within 7-10 days. 

All custom diploma covers cannot be returned and are non-refundable, therefore cancellations are not accepted after your order has been submitted.

Requests to return/exchange products due to quality issue (received wrong item, color, size and other company error...), please send any evidence to hello@diplomacover.com, we will resolve the problem as soon as possible.

Many items are “On Sale.”Products that are not eligible for returns are clearly marked as “On Sale” on the Product page for that Product. 

All products on sale are non-refundable, however can be exchanged for the same credit amount.

CANCELLATION POLICY

You can cancel any in-stock product orders if it has not been shipped/left our facility by emailing hello@graduationdiplomacover.com Please note if the cancelation was not confirmed by email by one of our customer service representative before shipping out, your order has not been canceled. 

Custom Diploma Cover order can only be canceled the same day.

If you would like to cancel an order already shipped out, please process your request through this link (no custom orders accepted). You can send the order back after you received it.

Please check our return policy for all details. Original shipping and processing fee are non refundable.

If you order has not been returned, we won't be able to process your refund.